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Bills Micro-Credit Limited has announced an internal investigation following a viral video showing an altercation between some of its field officers and a woman carrying a child.
According to the statement, the incident is of serious concern to the company. In the video currently in circulation, the woman appears to have attempted to retrieve a mobile phone from one of the officers while holding the baby, during which she unfortunately fell.
The company expressed that the situation is deeply regrettable and that management has immediately initiated a full internal investigation to establish the complete facts surrounding the incident.
Bills Micro-Credit Limited is a regulated financial institution and operates under strict professional and ethical standards.
Management assured that necessary steps would be taken to reach out to the affected woman as part of efforts to ensure that the matter is addressed appropriately and resolved responsibly.
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